Frequently Asked Questions

Everything you need to know about shopping with Boori UK

What are your standard shipping times and costs?

We offer standard delivery within 3-5 working days for £4.95, or free of charge on all orders over £75. Express next-day delivery is available for orders placed before 2pm Monday through Thursday.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Simply use the prepaid returns label included in your parcel and drop it off at any authorized collection point. Items must be unworn and have all original tags attached.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to our courier's website where you can monitor your delivery's progress.

What payment methods do you accept?

Boori UK accepts all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital wallets like Apple Pay, Google Pay, and offer 'Buy Now, Pay Later' via Klarna.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with factories that pass rigorous fair-labor audits.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for personalized advice.